The UX Platform for the Frontline Workforce

Blank Screen Upon Webalo AW Login

The Webalo administrative web site uses Adobe Flash, and requires a browser that supports the Adobe Flash Player and has a recent version installed (we recommend at least version 11.2). Some tablets and other mobile devices do not support Flash, and cannot be used to create and administer content, but can still be used to view reports and run tasks.


The latest freely downloadable version of Adobe Flash Player is available from the Adobe web site (http://get.adobe.com/flashplayer/).


Assuming you have an appropriate Flash version, there are some other possibilities. Corporate networks may have firewall rules in place that restrict access. The Webalo Administrative website requires connection via HTTPS, so verify with your network administrator that Flash content is enabled over HTTPS.


Additionally, if web access is controlled by a proxy server or through an additional layer like a Citrix session, access rules may be configured to automatically reject URLs that appear to contain IP addresses. Our cloud-based services redirect to a dynamic hostname that contains a numeric “IP address” portion -- for example, acn-xxx-xxx-xxx-xxx.acn.service.webalo.com (where the xxx-xxx-xxx-xxx part will vary, and corresponds to the numeric IPV4 address of the currently-running service instance). Your proxy may block such URLs by default, as they are sometimes indicative of malware sites. Ask your network manager to add *.acn.service.webalo.com to the proxy whitelist. Note that all Webalo servers will present high-quality DigiCert Extended Validation SSL certificates that can be verified up to a trusted root certificate authority, ensuring their identity.


Finally, confirm that your DNS provider has up-to-date data, and can reliably resolve these dynamic hostnames. Reliable public DNS servers like those provided by Google may work better than the default ones provided by your ISP.


Specify the Google public DNS servers in your network properties as follows:

 

1. Bring up Control Panel -> Network and Internet -> Network Connections

 

2. Select your internet connection (Local Area Connection if you’re cabled into the router directly, but you’ll probably want to repeat this for your Wireless network as well). Click “Change Settings of this connection”.

 

3. On the Networking tab, select “Internet Protocol Version 4 (TCP/IPv4)” and click Properties:

 

 

 

4. At the bottom, check “Use the following DNS server addresses”, and enter 8.8.8.8 and 8.8.4.4 for the servers (these are Google’s public DNS servers, which are known to be reliable):

 

 

 

5. Click OK to save the changes, and try accessing our site again. If this works, it means that the DNS server you were using previously was not being kept updated.

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Webalo is the author of this solution article.

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