The Platform for the Frontline Workforce

StartNow! FAQ

General Questions

 

StartNow! provides us access to forms in Webalo which is a very simple function to use. However, I am interested in knowing more and using more features that Webalo has to offer. How can I do that? 

 

You can learn more about Webalo StartNow!, Webalo Workforce, and Webalo Enterprise on our website at https://webalo.com alternatively contact sales@webalo.com.

 

Can I also get a trial version for the full Webalo functionality?

 

StartNow! is a subscription offering that is offered free and forever.  You may upgrade your subscription to Webalo Workforce or Webalo Enterprise which are paid subscription offerings. Trial versions are not available.

 

Do you offer more tiers of the product?

 

Yes. Webalo Workforce and Webalo Enterprise are paid subscription offerings that provide greater functionality. Please see ‘Pricing’ on the https://webalo.com website for more product information.

 

How can I update from the StartNow! version if I like the product?

 

Please contact sales@webalo.com.

 

If I upgrade from the StartNow! version will I still be able to see my old forms?

 

Yes, you will be able to see or export your old forms to Webalo Workforce and Webalo Enterprise.

 

If my StartNow! account expires will I still be able to access my account?

 

StartNow! does not expire so you will have access to your account.

 

Can I use StartNow! offline?

 

StartNow! Is a cloud-based. Forms created in StartNow! can currently only be used online.

 

How do I check and manage my subscription/account?

 

Please contact sales@webalo.com.

 

I have questions about StartNow! features and errors. Whom do I contact?

 

Webalo Client Services Team is available to help you be successful. If your questions are not answered on webalo.com or support.webalo.com websites or discussion groups, please contact support@webalo.com.

 

How many forms can I create in the StartNow! trial version?

 

You may create as many forms as you would like in StartNow!  There is no limit imposed.

 

Can I export the data filled via the forms?

 

The data captured in your forms is viewable with the StartNow! Reports feature.  You will be able to export your form data with an upgrade to Webalo Workforce and Webalo Enterprise.

 

How long will my trial version last?

 

StartNow! has no end date.

 

Can I use StartNow! in another language?

 

At this time, StartNow! is only offered in English. Other language versions are planned. Please contact sales@webalo.com.

 

I created my form but I cannot deploy it. I can't seem to understand what is the problem as there is no error message on screen. What should I do? 

 

We are sorry you are having this problem.  Simply scroll up the form to look for error messages in red within the specific widget. If this does not resolve your question please contact Webalo Support.

 

How do I cancel my account?

 

Just contact support@webalo.com and we will cancel your subscription and all associated data.

 

What browsers do you support?

 

StartNow! is supported on commercial browsers including Chrome, Firefox, Safari, Edge Chromium.

 

What mobile clients do you support?

 

StartNow! supports both iOS and Android devices which includes Amazon's Kindle Fire device.

 

 

Can a browser be used as a client to StartNow!?

 

StartNow! provides client (end-user) access via mobile devices only utilizing the Webalo client app on iPhone, iPad or Android or Kindle Fire devices. For desktop client access, an upgrade to Enterprise is required.

 

  

Account Management

 

Can I use my personal email to try StartNow!?

 

You may use any email of your choice as long as you have access to the email account.

 

Can I get more time with StartNow!? I have finished my trial but I am interested to work with it some more.


StartNow! has no end date, please contact Webalo for more information.

 

I forgot my password, how can I reset my password?

 

Please follow the reset password instructions visible on the StartNow! login page.

How many users can be added to StartNow!?

 

Unlimited users can be added.

 

How do I delete users?

 

At this time, StartNow! does not provide an admin the ability to delete users. Please contact sales@webalo.com.

 

 

Auto login using QR Code

 

Why do I have to use a QR code to see my forms on the mobile device? 

 

The QR Code allows for easy launching of the Webalo Client app and logs the user into the account automatically. 

 

StartNow! provides a scannable QR code to simplify the ability to login to your mobile device for the first time.  If you have a QR reader built into your device’s OS then just open the camera, point it at the QR code and you will get a device notification to open Webalo pre-filled with your selected credentials.  It is that easy. No typing. 

 

Once logged into the Webalo client app, there is no need to user the QR code, the Webalo Client app will refresh with the latest forms.

 

 I have an Android and my QR code doesn't always work. Is there a workaround for that?

 

Not all devices with Android OS have a built in QR code reader as part of the camera functionality.  Many third party QR codes available on Google Play will provide the desired functionality. Please select, download and install one of your choosing. You may use that QR reader to launch your mobile client.

 

After resetting my password, I made some changes to my form but when using the QR code to login to the Mobile App it wouldn't populate the user credentials and it also wouldn't accept the new password when I tried to enter it myself. Can you advise?

 

Depending upon your internet connection there can be a slight lag in the username and password getting auto-filled through the QR code in the Mobile App. Please retry in a few moments and it should work.

 

Form Usage

 

Signature

 

I have trouble scrolling up past the signature block? Is there a way to finesse that?

 

Yes, there is. If you scroll at the edge of the screen you should easily get past the signature field.

 

Photo

  

My photo is taking a long time to upload. What can I do? 

 

Photo upload speed is dependent on the size of the photo. Modern cameras often take photos with 10’s of megapixels that are 6 to 20 MB in size.  If your camera generates photos of this size you can save them first to the photo gallery app then choose to upload them at a reduced resolution.  The smaller the photo the faster it will upload.   In general, if you are using forms with photo upload make sure your Wi-Fi is on and has lots of bars of connectivity for the best results.  In cases where only 4G is available or the Wi-Fi is weak, your photo may not upload properly.

 

When I try to upload my photo from my mobile, it gives me an error, ‘Cannot Upload to Server’. How can I upload my photos in this case?

 

See the answer to the previous question.   If your camera generates photos of large size you can save them first to the photo gallery app then choose to upload them at a reduced resolution.  

 

I selected a photo that was in Portrait layout but after attaching it appears in landscape?

 

There is a known issue in loading photos from the gallery which rotates some photos 90 degrees.  Rest assured that we will be fixing that shortly.

 

Account Management

 

How can I add a new user besides the original one to see how the Form Approval process works?

 

Currently, you can add a new user using either the 'Form Visible to' option or the 'Report Visible to' option that can be found in the Configure menu. An email will be sent to the user's email address to activate the user and then he/she can log in with that email in the Mobile App to perform the form submission or the Form Approval process.

 

I am trying to create a form that requires form approval and I have added a Worker group to the Submitter role and a Supervisor group to the Approver role in the Configure section but can you tell me how to run the form as a Group?

 

To use a Group, it needs to have users in it. Please check the Group. If it is empty then add a user in the Group using either the 'Form Visible to:' option or the 'Report Visible to:' option. An email will be sent to the user's email address to activate the user and then log in with that email via the mobile app to perform the form submission or the Form Approval process.

 

I added a new user but I am unable to login as the new user in  StartNow! to create a new form like I did with the initial account I used?

 

The added users have limited privileges. They can login to the mobile app as the Submitter or the Approver to perform that particular task but they will not be able to create forms. Only the Admin or the original user you used to create the StartNow account will be able to do so.

 

Errors

 

I’ve encountered an error while using StartNow! but the message is hard to interpret. How can I get help?

 

Just contact support@webalo.com and we will help you understand the message



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Webalo is the author of this solution article.

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